The Superare Process – A General Outline
Essential Knowledge
- Understand how much money you lose each day
- Understand Basic Bookkeeping
- Understand how markets work
- The role of insurers and appraisers
- Why they need to cheapen your work
- Developing your mindset and attitude
- The importance of time management
- Defining shop’s quality and ethical standards
- Why you need to make a solid profit
- How to own your transaction process
- Creating a winning strategy for your shop
Preparation For Implementation
- Know your true cost of a labor hour
- Setting your shop’s pricing policy for revenue items
- Using proper internal financial information
- Prepare the “Superare Document Backbone”
- Isolate Insurers from transactions
- Building implementation strategy
.Implementing The Process
- Using “Superare Charts” to guide customer transactions
- Using customized legal documents with customers
- Creating excellent repair plans
- Avoiding the “Estimate/Supplement Process”
- Communicating with customers
- Asking customers for guidance
- Communicate with insurers on behalf of your customer
- Allowing appraisers to do their job
- Never be confrontational-no need to be
- Remember “Victory Without Battle”
- Let the “Superare Documentation System” build evidence
- Use Legal documents and collection systems for full payment
- Understand how the court system can work for you.
- Preparing your attorney for unique cases
- Managing your shop’s short pay resolution system
